1. How do I claim the Welcome Package? — Click Claim on the promotion page and make a qualifying deposit using any supported method (Crypto, Visa, MasterCard, Apple Pay, Google Pay). Your bonus will be automatically credited in LCK.
2. What is the wagering requirement? — The Welcome Package requires 40× the bonus amount to be wagered before any bonus-derived winnings can be withdrawn. Example: Receive 100 LCK → must wager 4,000 LCK.
3. How long do I have to complete wagering? — All Welcome Bonuses expire after 30 days if wagering is not completed. Rakeback and Loyalty rewards may have separate expiry dates.
4. What is the maximum bet while a bonus is active? — The maximum allowed stake per bet/spin/round is 5 LCK until wagering is completed.
5. Do all games contribute equally to wagering? — No. Slots: 100%. Lucky Originals: 0%. Blackjack, Baccarat, Roulette, live casino: 0%. Lucky may update game contribution lists at any time.
6. Are normal betting strategies allowed? — Yes. Using typical betting patterns or risk strategies is allowed. Only fraudulent advantage play is prohibited.
7. What counts as prohibited advantage play? — Examples: Delaying bonus rounds/free spins until wagering is complete; Creating stored value during bonus play and redeeming it in real-money mode; Leaving large bets active and returning after completing wagering; Using automation, scripts, or bots; Collusion or multi-accounting; Abuse of exchange rates or deposit/withdraw cycling.
8. What is the max I can withdraw from bonus winnings? — The maximum withdrawal limit for bonus-derived winnings is 25,000 LCK.
9. How does Rakeback work? — Rakeback = Wager × House Edge × Tier Rakeback %. Your tier is determined by your total lifetime wagering in LCK.
10. Do progressive jackpots have withdrawal limits? — No — progressive jackpots are always paid in full, subject to verification and AML checks.
11. How do I move up in the Loyalty Program? — Wager to increase your cumulative volume. Tier levels range from Clover (0–100 LCK) to Grand Master (10,000,001+ LCK).
12. What happens if I request withdrawal before completing wagering? — Any active bonus and bonus-derived winnings may be forfeited.
13. What happens if a bonus is applied in error? — Lucky may correct or remove mistaken bonus credits and reverse any associated winnings.
14. Can I use bonus funds on any game? — Most games are eligible, except certain House Games and titles listed as excluded. Contribution rates can vary — always check the game info page.
15. Can I stack bonuses? — No. Only one active bonus is allowed unless stated otherwise.